Reference 14-326 – Privacy and cookies policy – last updated 30th April 2020

   1. Summary

This Privacy notice tells you what to expect when Civil Eyes Research collects personal information.

   2. Personal information

At Civil Eyes Research, we collect personal information as part of our normal business and in order to provide services to clients.

The personal information comprises name, job title, organisation, email address and sometimes telephone number.


This document covers the personal information we may collect about you as part of our normal business.  We want you to understand why we hold and use this information.


We always collect, hold and process information securely and legally.

   3. Emails

We have made the decision to keep sending operational emails and bulletins to addresses already on our lists when GDPR (General Data Protection Regulation) comes into force. This is because the information we send is important and helps health and care in England and to deliver services to clients.  We consider this legitimate interest.


If you get emails that you do not want, email us at or call us on 01789 751221 and tell us what you want to unsubscribe from, and we will remove you from that list.


We do not pass your email address to any third parties. We only subscribe you to the list you have signed up for, and do not use your address to subscribe you to other lists.


We do not use contact management software to monitor use of our emails on the part of recipients.

   4. Visiting our website - our use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.


Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what have been set and how to manage and delete them, visit


If you do nothing other than read pages or download information, we will capture and store some information about your visit. This information will not identify you, it relates to:

  • the internet domain and anonymised IP address from which you access the website

  • the type of browser (Internet Explorer or Firefox etc) and operating system you use (Windows, Mac OS, UNIX)

  • the date and time of your visit

  • the pages you visit

  • the address of the web site from which you linked to us (if applicable)


This information is not shared with anyone and we do not merge this information with other data.


We use this information to make each visit more rewarding and to provide us with information to help improve our service. We do not know (and do not wish to know) the identities of the individuals who visit our website.

   5. Contacting us by email, phone or post

When you email via the “Contact Us” contact point at our website, call us, or write to us, your enquiry will be answered by one of our staff.


We collect the information that you give us, and use it to help resolve your query, to contact you about your query, and to improve our services.


We keep this information for three years from the date of your enquiry.

   6. Asking to see the information we hold about you

You have the legal right to request a copy of the information we hold about you, in line with the General Data Protection Regulation (GDPR). You can do this by making a subject access request to


Civil Eyes Research Ltd
PO Box 59509
London SE21 7WL


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